Metasensitivity

Metasensitivity describes the competence to recognize a communicative conflict empathically and to solve it indirectly, for example by changing one’s own communicative behavior. The prerequisite for this is a feeling for verbal and nonverbal signals as well as an increasing awareness of avoidable areas of intercultural conflict, such as the reproduction of stereotypes and stigmatizations. (cf. Erll, p. 145) Metasensitivity thus complements open forms of communication, which include metacommunication.

Literature

Erll, Astrid/ Gymnich, Marion: Interkulturelle Kompetenzen – Erfolgreich kommunizieren zwischen den Kulturen. Stuttgart: Klett 2007.